FAQ

Comfort Ski provides ski bus transportation from New York City to popular ski and snowboard resorts in New York, New Jersey and Pennsylvania. Our goal is to make a day in the mountains easier by allowing passengers to travel without driving, parking or dealing with winter road conditions themselves.

Comfort Ski offers trips to selected ski resorts near New York City, including Hunter Mountain, Mountain Creek, Belleayre Mountain, Windham Mountain and Camelback Mountain. Available destinations may vary by date and ski season.

No. Trips operate on selected dates during the ski season. Check the booking section for current destinations and available travel dates.

Yes. Skiers and snowboarders are both welcome on Comfort Ski trips.

Yes. You can use the transportation even if you plan to spend your day at the resort without skiing. Mountain activities, restaurants and other attractions depend on the individual resort.

Absolutely. You do not need to be an experienced skier or snowboarder to travel with Comfort Ski. Many ski resorts offer beginner terrain, equipment rentals and lessons.

Yes. Our scheduled ski buses are designed primarily for same-day trips from New York City to the mountain and back.

Travel time depends on the resort, traffic, weather and road conditions. Resorts closer to New York City may take less than two hours to reach, while Catskills destinations can take approximately two and a half to three hours or more.

Choose your destination and available travel date on Comfort-Ski.com, select your pickup location, enter your passenger information and complete the booking process.

Yes. Advance reservations are strongly recommended because seating is limited and popular weekend trips may sell out.

Walk-on passengers may be accepted when seats are available. Walk-ons are first come, first served and availability is not guaranteed.

No. Passengers with confirmed reservations have priority. The best way to guarantee your seat is to book online in advance.

Your booking should be considered confirmed after Comfort Ski has processed and confirmed your reservation. Keep your confirmation information available on the day of travel.

Yes. You can book transportation for multiple passengers, subject to seat availability.

Yes. Private charter transportation can be arranged for groups that want their own bus, destination or customized schedule. Contact Comfort Ski for a private charter quote.

Contact Comfort Ski as soon as possible if you need to change passenger information. Changes are subject to availability and the conditions of your reservation.

Contact Comfort Ski as early as possible. Date changes are subject to seat availability and the cancellation or modification terms applicable to your reservation.

Contact Comfort Ski before departure if you need to change your pickup point. Do not simply arrive at a different location without confirming the change.

Scheduled Comfort Ski tickets are generally sold as same-day round-trip transportation unless a specific booking option states otherwise.

Scheduled trips are primarily offered as round-trip transportation. Check the individual trip page or contact Comfort Ski if you need one-way transportation.

A same-day round-trip ticket cannot normally be divided between different days. If you plan to stay overnight, you need separate transportation arrangements for the days you travel.

Prices depend on the destination and travel date. Check the current booking page for the latest fare before making your reservation.

A transaction fee may apply to online bookings. The applicable fee is displayed with the trip or during the booking process.

Comfort Ski accepts common modern payment methods, including credit card payments. Available payment options are shown during booking.

Not unless the package specifically states that a lift ticket is included. In most cases, transportation and mountain lift access are separate purchases.

Not unless your selected package specifically states that equipment rental is included.

No. Transportation prices vary depending on the destination and trip.

No. A lift ticket is required to use the ski lifts, but you may ride the bus without skiing.

Yes. We strongly recommend purchasing lift access in advance. Some resorts limit daily lift ticket sales and popular dates can sell out.

For Hunter Mountain trips, guests should purchase their mountain lift access online in advance. Lift ticket availability is controlled by the resort and is separate from bus seat availability.

Advance online purchase is strongly recommended. A Comfort Ski bus reservation does not guarantee that lift tickets will still be available at the resort.

No. Bus transportation and resort lift access are separate. Always confirm lift ticket availability with the ski resort.

You are responsible for obtaining the lift access you need. Check lift ticket availability before booking transportation whenever possible.

Yes. Comfort Ski buses have storage space for ski equipment.

Yes. Snowboards can be transported on the bus.

Yes. Ski and snowboard equipment, boots and normal personal luggage can be transported, subject to available storage capacity.

Standard ski and snowboard equipment is generally expected on ski trips. If you are traveling with unusually large equipment or a large amount of luggage, contact Comfort Ski before departure.

Yes. Major ski resorts served by Comfort Ski provide ski and snowboard rental options. Reserving equipment in advance is recommended during busy weekends and holidays.

Yes. Rental shops typically offer beginner ski and snowboard packages and will help select equipment based on your height, weight, shoe size and experience level.

Many mountain rental shops offer helmets. Availability and pricing are controlled by the resort or rental provider, so reserving in advance is recommended when possible.

Many ski rental shops offer individual equipment items, but availability varies by resort and rental provider.

Yes, especially on weekends and holidays. Advance reservations can reduce waiting time and help ensure that your size is available.

Comfort Ski scheduled trips generally use convenient Manhattan pickup locations. Current routes commonly include a Downtown Manhattan pickup near 129 3rd Avenue and East 14th Street and an Upper West Side pickup near West 72nd Street and Broadway.

Always check your booking confirmation because pickup locations and times can vary by destination and date.

Yes, when multiple pickup locations are offered for your trip, select the location that is most convenient when making your reservation.

Departure time depends on the mountain. Most ski buses leave Manhattan early in the morning so passengers can arrive near the beginning of the ski day.

Check your specific trip confirmation for the exact departure time.

We recommend arriving at least 15 minutes before your scheduled departure time. Winter trips operate on a schedule and the bus may not be able to wait for late passengers.

Do not rely on the bus waiting. The driver must follow the trip schedule and delays can affect every passenger.

Missing the scheduled bus is the passenger's responsibility. Comfort Ski cannot guarantee alternative transportation, another departure or a refund if you arrive after the bus has departed.

Comfort Ski uses motor coaches designed for comfortable group transportation to the mountains.

Comfort Ski buses may include Wi-Fi. Connectivity can vary during the trip, particularly in mountain areas with limited cellular coverage.

Comfort Ski buses may include electrical outlets for charging phones and other small electronic devices.

Motor coaches used for ski transportation may include an onboard restroom.

The buses are designed for longer-distance transportation and may include comfortable reclining seats.

Yes. The buses provide storage space for personal belongings and ski or snowboard equipment.

Bringing water and light snacks for the trip is a good idea. Please keep the bus clean and follow any instructions provided by the driver.

Many scheduled Comfort Ski day trips currently depart from the mountain at approximately 4:30 PM. Always check your specific booking because schedules can change.

Your driver or trip representative will provide the return meeting location. Make sure you understand where and when to meet the bus before leaving for the slopes.

Plan to return before the stated departure time. Give yourself enough time to finish skiing, return rental equipment, collect your belongings and walk to the bus.

The bus has a scheduled departure and cannot be expected to wait for late passengers. Make sure you return on time.

If you miss the scheduled return departure, arranging alternative transportation back to New York City may become your responsibility.

The scheduled bus normally leaves at the published departure time. If you want to leave earlier, you will need to arrange separate transportation.

Yes. However, a same-day round-trip bus ticket cannot simply be used for a return on another day. You will need separate transportation arrangements or separate tickets for the dates you plan to travel.

Cancellation and refund eligibility depends on when you cancel and the conditions attached to your specific reservation.

Always review the cancellation terms displayed for your trip when booking. Transaction or processing fees may be non-refundable.

If Comfort Ski cancels transportation because weather or road conditions make the trip unsuitable to operate, the refund terms applicable to weather cancellations will apply. Check the conditions attached to your booking for details.

Snow itself does not necessarily mean a trip will be canceled. Mountain transportation operates during winter, but safety, road conditions, official warnings and resort conditions are considered when deciding whether a trip can operate.

Yes. Snow, ice, accidents and heavy traffic can affect travel time. Published travel and arrival times should be treated as estimates.

If a resort closes or significantly changes its operations, Comfort Ski will evaluate the transportation schedule and applicable booking conditions. Lift tickets and resort services are controlled by the mountain and may have separate cancellation policies.

A passenger's decision not to travel is different from Comfort Ski canceling the trip. Normal cancellation terms apply unless Comfort Ski officially cancels the transportation.

Bring clothing appropriate for winter mountain conditions, including a waterproof jacket, ski or snowboard pants, gloves, warm layers, goggles and suitable socks.

You should also bring your phone, charger, identification, payment method, lift pass or lift ticket information, water and any personal medication you may need.

It is useful to have both a payment card and some cash available for small purchases, tips or situations where card payment may not be available.

Wear comfortable clothing for the ride. Ski boots are generally better put on after arriving at the mountain rather than wearing them during the entire bus trip.

Yes. Mountain weather can be significantly colder and windier than New York City. Check the resort weather and snow conditions before packing.

Yes. Open trails, lifts and terrain can change daily because of snow, wind, maintenance and other mountain conditions.